Technology Survey at Library Yields 133 Responses

HAMPSTEAD – Library Director Deb Hiett told the Library Trustees that response to a Technology Survey – what services patrons are looking for when they use the library and suggestions for services not presently available – was excellent, and the staff received good feedback from the 133 responses.

“We had 15 paper surveys and 118 online survey responses,” Hiett said. “The responses give us an idea of why patrons use the website and what they are looking for when they do use it.”
Patrons suggested online classes, more reader advisory tips, more historical and local information, additional resources for senior citizens, more information on town records, and more integration between school libraries and the Hampstead Public Library. Patrons also favored having links available as images or icons to help make navigation easier.
All this information will be utilized as the library reconfigures its website. It will be partnering with Piper Mountain Webs on the reconfiguration.
In other business at its meeting last week:
• Assistant Library Director Merrily Samuels said Got Books, used in the past to take books the library no longer wants, is no longer providing that service. She is investigating other options and has approximately 50 boxes of used books the library no longer needs.
To deal with this situation she said she is also developing a policy regarding accepting used books. She would like a policy that allows patrons to donate books when a library staff person is available to check them to ensure that only books eligible for the book sale would be accepted.
• Hiett said Hampstead Cable has arranged to tape more library programs for rebroadcast over the local channel. The next one is the Haunted Lighthouses in New England presentation. She said this will provide greater exposure of the library presentations after the live presentation takes place.
Hiett noted new resources are now available to patrons. E-mail alerts about new acquisitions will be sent out to those who have signed up at http://www.hampstead.lib.nh.us), legal forms are available in an electronic format on line, and e-books can now be renewed if no one else has requested the book.
• The library’s new furnaces have been installed and await chimney extensions. Also, the water tank was replaced with a three-stage pump system, with the library’s portion of the cost between $5,000 and $6,000. There will be a charge for water use.

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